Note: This FAQ document is for informational purposes only. The official rental agreement terms and conditions supersede any information provided in this document. Terms and conditions may change without notice. Please confirm current policies at the time of rental.
Frequently Asked Questions
Booking & Reservation
What documents do I need to rent a car?
- Valid driver’s license
- Credit card in the renter’s name
- Proof of insurance (if using personal insurance)
- Additional ID for international renters
Can I use the rental car for Uber or food delivery?
No, the vehicle cannot be used for:
- Ride-sharing services (like Uber)
- Food delivery services
- Driving tests
- Commercial purposes
Can someone else drive the rental car ?
Only drivers listed on the rental agreement are permitted to drive the vehicle. Additional drivers must be:
- Registered on the contract
- Meet our age and license requirements
- Pay any applicable additional driver fees
Payment & Deposits
When will I get my security deposit back?
The security deposit is returned within 7 business days after vehicle return. Delays may occur if:
- New scratches are found
- Unpaid tolls need processing
- Outstanding parking fees exist
- Vehicle requires cleaning
How does the fuel policy work?
- Vehicle must be returned with the same fuel level as at pickup
- Fuel shortages will be charged against your deposit
- Current market rates apply for fuel charges
- Fuel level is documented at pickup and return
What forms of payment do you accept?
- Credit cards (Visa, MasterCard, American Express)
- Debit cards (with additional security deposit)
- Digital payments (specific platforms accepted)
- Cash is not accepted
Insurance & Coverage
Who is covered by the insurance?
- Only the person named in the rental contract
- Additional drivers must be registered
- Personal insurance may be used if adequate
- Coverage varies by vehicle type
When is insurance claimed vs using the deposit?
Insurance is claimed when:
- Repair costs exceed deposit amount
- Major accidents occur
- Third-party damage is involved Deposit is used for:
- Minor damages
- Interior damage
- Lost equipment
What does the insurance cover?
Basic coverage includes:
- Collision damage
- Third-party liability
- Personal injury protection Not covered:
- Tire damage
- Glass damage
- Personal belongings
- Interior damage
Accidents & Damages
What should I do in case of an accident?
- Ensure safety first
- Take photographs immediately
- Do not move vehicles until photographed
- Wait for police before sharing information
- Contact 888 Yun LLC: [Emergency Contact Number]
- Document all damage
- Collect witness information if possible
What if I get a flat tire or mechanical issue?
For mechanical issues:
- Contact our 24/7 support line
- Document the problem
- Wait for instructions For flat tires:
- Check spare tire availability
- Contact roadside assistance
- Document any damage
Return & Cleaning
What about lost items?
- Check vehicle thoroughly before return
- Company not responsible for items left behind
- No storage facility for lost items
- Items found cannot be shipped back
What happens if I return the car late?
Late return policies:
- Up to 59 minutes: Grace period
- 1-3 hours: Hourly rate applies
- Over 3 hours: Half-day charge
- Over 6 hours: Full-day charge
What are the cleaning requirements?
Vehicle must be returned:
- In same condition as pickup
- Free of personal items
- Interior vacuumed
- No smoking residue Cleaning fees apply for:
- Excessive dirt
- Pet hair
- Smoke odors
- Stains